SHOPPING CART
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Dear Customers, we are currently shipping only to Greece!

Returns & Cancellations

Product Returns

You can return the products you purchased within 10 days of receipt and after you have notified our company via e-mail to info@goldenrosecosmetics.gr or through contact form

One of our partners will complete the process and inform you of its progress. Returns are only accepted if the products are in the condition you received them in, unopened and must be accompanied by the retail receipt or sales invoice.

PLEASE CHECK BEFORE RECEIVING THE PRODUCT FOR ANY WEAR OR DAMAGE DURING TRANSPORT AND IF SOMETHING HAS BEEN DAMAGED DO NOT RECEIVE THE PRODUCT. THE CARRIER WILL RETURN IT TO US. INFORM US IN TIME OF THE INCIDENT AND WE WILL REPLACE THE PRODUCT FOR YOU ABSOLUTELY FREE OF CHARGE.

For the return of the products, except in the case where the carrier is responsible, you bear the costs of delivery and return transport. Refunds of returned products are made according to the payment method you have chosen within the first 10 days of the following month from the date of completion of the return.

Order Cancellation

After the completion of the order and before the shipping of the products, you can request to cancel your order via e-mail (info@goldenrosecosmetics.gr).

In case the product has been shipped and you have received it, DO NOT OPEN the manufacturer's packaging and contact us via e-mail (info@goldenrosecosmetics.gr) to cancel the order.

Refund or delivery and return shipping costs burden the customer.