The process is very easy!
1. Directly from our website www.goldenrosecosmetics.gr
Select the category you are interested in and then the product, which after selecting (eg code or shade) press "Add to Cart". At any time you can see on the top right of the page the "Shopping Cart" icon that shows how many items have been added to your cart. Then, continue with the purchase steps as normal!
You can complete your online purchases as a simple guest, either by Registering/Login by creating an account, or by connecting through your Facebook account and/or with your Gmail account.
Upon filling in your details and completing the order, you will receive the Individual Order Form (with your details, order number and the items you selected) in your email.
2. Alternatively, you can place an order by phone by calling our head office +30 2510 247500 (ext. 131) from Monday to Friday, 09.00 - 15.00.
The main goal of GOLDEN ROSE is to support and help every student to highlight and develop his creativity, whether he is on the path of his career or at the beginning of it.
That is why GOLDEN ROSE offers a 10% discount to those who attend make-up schools or study a similar subject related to the field of beauty.
Create an Account - Register on the site by filling in the required information and attach the corresponding documents* to get a 10% discount with each purchase (The discount is applied in the cart).
*Files should not exceed 5MB in size
Moreover by registering to our website, you earn points with every purchase which you redeem for every 100 points and get 10€ discount.
There are 3 payment methods. You choose the one that serves you best!
- Cash on delivery: You pay for your purchase upon the delivery of the goods, by delegating order and control to a cooperating courier company (ACS) which collects the amount of your order upon delivery. If you choose cash on delivery, you will be charged an extra €1.00 for orders under €20.
- PayPal: The world's safest way to pay online. No credit card information is disclosed to us. By choosing this payment method, you are automatically transferred to the PayPal platform environment, where you fill in the information requested to complete the payment. More information can be found on PayPal's website: www.paypal.com
Note: It is not necessary to become a PayPal member to use this payment method.
-Debit, Credit or Prepaid Card (prepaid) through online payments of National Bank of Greece NBG (E-Commerce): You can use MASTERCARD and VISA for your transaction, either cash card, credit or prepaid prepaid card (it is issued in the banks). We consider the security of your transactions of utmost importance and guarantee it. After completing all the steps of the order on our website, wait until you are presented with the integrated secure form of the banking environment to fill in your details and complete the transaction. Your card is checked and the amount is trapped. The card details are disclosed only to the bank and not to us or any third party, thus ensuring the complete security of the transaction and security of your personal data, in accordance with the GDPR.
* All the above terms apply only to domestic purchases & orders (Greece).
You can return the products you purchased within 10 days of receipt and after you have notified it by e-mail to info@goldenrosecosmetics.gr or through the contact form. One of our partners will complete the process and inform you of its progress. Returns are only accepted if the products are in the condition you received them in, without having tried them on or opened the packaging and must also be accompanied by the retail receipt or sales invoice as a must when returning.
PLEASE, BEFORE RECEIVING THE PRODUCT, CHECK FOR ANY WEAR OR DAMAGE DURING TRANSPORT AND IF SOMETHING HAS BEEN DAMAGED "DO NOT RECEIVE THE PRODUCT". THE CARRIER WILL RETURN IT TO US. INFORM US OF THE INCIDENT AND WE WILL REPLACE THE PRODUCT FOR YOU ABSOLUTELY FREE OF CHARGE.
For the return of products (unless the carrier is responsible or there is damage), you bear the cost of delivery and return shipping. Refunds of returned products are made according to the payment method you have chosen within the first 10 days of the following month from the date of completion of the return.
The shipping costs for orders worth up to €19.99 are €2 (by choosing the secure PayPal platform or by card) or €3 (extra charge + €1.00 in the case of choosing cash on delivery as the payment method).
For orders worth €20 or more, shipping is free, as it is covered by our company.
All the above terms apply only to domestic purchases & orders (Greece).
The estimated delivery time ranges from 1-3* working days from the moment you receive your tracking number of your order (the eshop department operates from Monday to Friday 09.00 - 15.00). *Estimated delivery time may change in case of inaccessible areas.
From the moment the order is received in our system, it is archived and prepared on a priority basis, the same day or the next working day at the latest (depending on the order load).
As soon as your order is executed and delivered to the cooperating courier company, you will be informed by sms or e-mail about the tracking number of your parcel, so you can check the progress of your order electronically at any time!
ATTENTION: IF YOU DO NOT COMPLETE YOUR CORRECT DETAILS OR THE CORRECT PAYMENT METHOD, YOUR ORDER WILL BE MARKED AS PENDING!
You do not need to be a registered user to make a purchase.
However, if you become a member of goldenrosecosmetics.gr your purchases will be easier and faster, as your details will be automatically on the order form (which you can change at any time in the "my account" option).
Also, you get your own Wishlist (Favorites) so you can track the products you are interested in and earn points with every purchase that you can redeem 100 points for 10€ discount.
You can send us message through the contact form, by e-mail at info@goldenrosecosmetics.gr or by calling us at +30 2510 247500 (Monday to Friday 09.30 - 16.00).
The Retail Customers Service Department works daily by calling +30 2510 247500 and extension 131 (Monday to Friday 09.00 - 16.00). You can also contact them by e-mail at eshop@goldenrosecosmetics.gr.
GOLDEN ROSE Cosmetic products are completely safe, dermatologically & ophthalmologically tested and produced according to the strictest European specifications ISO 9001:2008, with quality control standards ISO 22716:2007 Cosmetic-GMPCosmetic-GMP.
At the same time, it is one of the few approved cosmetics companies worldwide that holds the special British certification BRC (British Retail Consortium) which is about the highest production standards, as well as its own advanced microbiological laboratory.
All products are approved by the European Organization of Medicine. For each product, all the necessary physicochemical & microbiological controls are carried out in accordance with the rules of the European Pharmacopoeia which ensure the quality of the products and the safety of the consumer. The products are notified in the European Cosmetic Notification Portal.
Alongside, all GOLDEN ROSE products are 100% cruelty free (no experiments on animals) with the brand included in the global list of the non-profit organization PETA. Finally, 99% of the rich range of products do not have parabens or gluten and meet all laboratory Vegan Friendly specifications, possessing all the necessary certifications (Declaration Forms).
The GOLDEN ROSE brand is based on a 100% Cruelty Free philosophy, possessing all corporate certifications (Declaration Forms) while simultaneously joining the Non-Governmental Organization PETA (People for the Ethical Treatment for Animal) who is committed to stopping the abusive treatment of animals in businesses and society and promotes respect for the interests of animals in day-to-day decision-making and general policies and practices.
PETA's Global Beauty Without Bunnies
The cosmetic products of the multinational company GOLDEN ROSE are not of Greek production.
They are produced in European Union countries, in state-of-the-art factories with the highest quality & control standards, such as Belgium and Germany and with parallel production in Istanbul.
The company was founded in 1983 and is world-renowned for its exports to over 95 countries, with millions of satisfied customers trusting its products, across the 5 Continents.
GOLDEN ROSE is ranked 5th in the world in Nail Polish sales, while she has Beauty Award-Winning products from the international fashion magazine GRAZIA, such as Longstay Liquid Matte Lipstick "Kissproof", Rich Color Nail Lacquer & Longstay Matte Foundation!
The Londessa company, exclusive representative of Golden Rose in Greece and Cyprus, is located in a very large network of partners throughout Greece, as well as in a large network of pharmacies.
You can find the nearest partner store with a GOLDEN ROSE stand as well as the pharmacy network by clicking on the "Store Network" option from the "Customer Service" menu.
The first official GOLDEN ROSE flagship store opened in Spring 2019 in the center of Kavala (Omonoias 73 Str.), apart from the headquarters of our exclusive representative company LONDESSA S.A. at 3 Nileos Street Kavala.
At the same time, you can find GOLDEN ROSE products in our Athens Sub-branch / Exhibition at Katerinis 2 & Konstantinoupoleos 23 Str. (3rd floor) Gazi - Kerameikos area and at our Thessaloniki Sub-branch / Exhibition at 3 Viktoros Ougo Str. (3rd floor), in the city center.
KAVALA (HEADQUARTERS):
Opening hours: Monday to Friday, from 08.00 to 16.30
Telephone Service Hours: Monday to Friday, from 09.00 to 16.00
KAVALA SUB-BRANCH:
Opening hours: Market hours, according to the Kavala Trade Association
SUB-BRANCHES / SHOWROOMS IN ATHENS & THESSALONIKI:
Opening hours: Monday to Friday, from 09.00 to 17.00
Public / Telephone Service Hours: Monday to Friday, from 09.30 to 16.30
The company Londessa I. Terpouikidis & Sons S.A. is Greek and was founded in 1988 in Kavala.
In the most modern privately owned facilities it has and with its experienced staff, she operates:
- In the area of hairdressing goods with a full range of furniture, accessories and products for professional and household use such as hair dyes - conditioners - shampoos, etc.
- In the area of beauty with a fantastic variety of branded make-up products, perfumes, hair & body care products, exclusively available from the Golden Rose cosmetics company for Greece & Cyprus.
In addition to the wide clientele that the company has in the Greek area, she has been exporting to six countries for two decades, having reliably and consistently managed to gain the trust of her customers.
The company Londessa S.A. is the exclusive representative of GOLDEN ROSE in Greece & Cyprus.
In the event that you have a physical store or intend to open one and wish to place our company's products, you can contact us through the "Contact" option in the "Customer Service" menu.
You can also contact our head office electronically at the corporate e-mail: info@goldenrosecosmetics.gr.
Alternatively, depending on your region, there are also local partners - wholesale agents which you can ask for their details by calling +30 2510 247500 and +30 2510 246085 (Monday to Friday from 08.30 to 16.00).
The company's policy is not to cooperate with residential dealers, but with physical stores and third-party online stores (based on a special contract).
The company takes part in Professional Beauty Exhibitions as an exclusive representative of the GOLDEN ROSE brand in supportive cooperation with selected corporate clients:
BEAUTY GREECE (MEC Peania Exhibition Center, Athens)
BEAUTY MACEDONIA (Helexpo TIF, Thessaloniki)
BEAUTY FESTIVAL (Peristeri Exhibition Center, Athens)
HAIRPROF (SEF, Athens)
In recent years, the company Londessa I.Terpouikidis & Sons S.A. is included in one of the few Greek cosmetics companies with continuous activity and exposure in the media, through its exclusive Golden Rose brand in advertising listings, sponsorships, reciprocating actions in print and electronic media, television, theater , film productions, as well as to Organizations and Panhellenic Associations in the context of Corporate Social Responsibility.
The main axes of the Corporate promotion concern:
PRINTED & ELECTRONIC PRESS
TELEVISION - THEATER - FILM PRODUCTIONS
FASHION SHOWS - EVENTS
CONTRIBUTION TO SPORTS
CORPORATE SOCIAL PERSON:
1. Financial Sponsor Company, in support of the activities of the Organization «The Smile of a Child» http://www.hamogelo.gr/gr/el/chorigoi/ and Donationg Company to Bazaar for a smile 2018 / 2023
Support the actions of the Organization by calling 19810 or by visiting the website http://www.hamogelo.gr/gr/el/stirikste-mas/
2. SAINT MARINA - Care for the Special Child (Specialized Center for Social & Professional Integration of Persons with Disabilities) - Financial Sponsor Company
Support the actions of Care for Special Child: https://goo.gl/LUBdmk
3. Kavala's Friends of Paedopolis Association ''Saint George'' - Financial Sponsor Company
Support the action of the Association: https://goo.gl/XGd8Ym
4. Product Sponsor Company, supporting the Actions of Race 4 the Cure – Panhellenic Association of Women with Breast Cancer «Alma Zois» 2017 / 2019
Find out about the projects of Alma Zois and support its actions and work against breast cancer: www.almazois.gr Ι www.agonizomai.gr Ι www.greecerace.gr
5. Product Donor Company at the New Year's pie cutting 2017 of the Panhellenic Association of Women with Breast Cancer «Alma Zois», January 21, 2018, Wyndham Grand Athens & at the New Year's pie cutting 2018, held on January 27, 2019 at the Greek Naval Club.